Ceva Awarded Home Delivery Contract by Multiyork

Logistics Insight Asia - Industry News, 12/3/2010

Ceva Logistics has been awarded a three-year contract to provide a white glove two-person home delivery service to Multiyork, manufacturer and retailer of upholstery and cabinet furniture.

The former will now be responsible for the daily transfer of manufactured items to a dedicated 2,990 sq meter warehouse at Mendlesham, Suffolk. Ceva then contacts customers to arrange a convenient delivery date using its National Customer Call Centre in Manchester. The projected 16,000 home deliveries per annum will be performed by a combination of the company’s shared user home delivery network, Ceva Home and six core delivery vehicles to provide a seamless customer offering.

The white glove delivery service includes placing the furniture items in the customer’s room of choice, disassembly and assembly if required, and the removal and recycling of any packaging from the customer’s home.

Mark Duff, Manufacturing and Logistics director, Multiyork commented, “As part of the tender process, we visited some of Ceva’s home delivery operations and were impressed with the attention to detail and efficiency of their operations. Working with a supply chain specialist has allowed us to focus more directly on the manufacture and retail of high quality furniture.”

The furniture is manufactured to order at Multiyork’s factory in Thetford, Norfolk and is sold through their 60 retail outlets in England and Wales.

Ceva Logistics, www.cevalogistics.com